Delivery FAQ

All products are made to order.

Shipping is a third-party service. Therefore, we have no control over timely delivery, loss, or damage. Any claims of loss or damage should be made to the delivery service.
For our direct download service please use the discount code DIRECTDOWNLOAD for free shipping and allow 1-3 business days for your proof design to be sent for approval.

You will receive a shipping notification as soon as your order leaves our studio. The notification is sent to your Etsy account and email address that was placed on your order.

Once you have agreed to your proof design your finished order will be sent either the same or next working day. The file will be delivered to your Etsy email address unless specified otherwise during the time of ordering.

Your digital file will be sent as a high-resolution PDF which can then be saved onto your own computer, USB stick or external hard drive. This file can be printed either at home on high-quality paper/cardstock or alternatively, you could upload your file to a website to be printed such as hello print

However, if you would like to use a printing service such as PhotoBox or Snapfish we can alternatively provide a JPEG version, please advise when you order your product. For the JPEG image, We will need to know the largest dimensions that you will likely be printed in so that we can have the optimised.

DISPATCH TIMES
Orders will usually be sent within 3 working days. Once you have agreed to your proof designs, please allow up to 5 working days for delivery.

INTERNATIONAL ORDERS
Please allow between 7-28 working days for delivery for anywhere outside of the UK and Europe.
UK orders are delivered by Royal Mail 48.
International orders are sent International standard, which uses Royal Mail followed by the national postal service of the destination country. Please bear this in mind as some postal services can be quicker than others.

Please note all international tracking numbers beginning with UH are used for our records to confirm delivery of orders and are not trackable through Royal Mail or any other international postal service.

INTERNATIONAL PRIORITY TO THE US
Please allow 3-5 working days from the date of collection by our delivery partner DHL. Tracking details will be provided to your account once the collection has been made. to track your order please follow this link https://track.dhlparcel.co.uk/

Please note that for all orders which are posted outside of the EU, there may be additional customs fees to pay depending on your countries rules.

These fees are the responsibility of the customer to pay for the delivery of the goods.